This website is operated by Travelovia. We know that your privacy is very important to you which make it very important to us. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about who we are, how and why we collect ,store ,use and share personal information, how to contact us in the event that you have a complaint. We’ have created this privacy statement (‘Statement’) in order to demonstrate our firm commitment to the privacy of the details that you provide to us when using the Site to access our services.
Travelovia (we or us) collect, use and may share your data and This Statement governs your use of the website and mobile app to access the Our Services, including any dispute concerning privacy. By using the Our Services, You accept this Statement in full. You should read the Statement carefully and ensure that you understand its effect before proceeding to use the Site to access the Our Services.
Personal information we collect and use
· Personal information you provide to us.
We (Travelovia) may ask you to provide personal information like your full name, postal address, telephone number, email address, and date of birth as necessary, your journey dates, your visits to the Site and the Our Content that you download. any other information that You choose to send to us, including any request for further Our Services, general correspondence, reports of a problem with the Site, the App or Our Services.
· Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you shall consent on their behalf to the processing of their personal data, shall receive any data protection notices on their behalf and shall consent on their behalf to the transfer of their personal data abroad.
· Other Data
De-personalised data which does not record Personal Data as such and concerns information about your computer is used primarily to aid the technical administration of the Site, to better understand how the Site is functioning for Our Members and to draw conclusions upon demographic information. It includes information such as the date of your visit to the Site, the path taken, the IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and Site navigation.
· Monitoring and recording communications
We may monitor communications such as emails and phone calls to improve our services, for training, for fraud prevention or for regulatory compliance.
· Cookies and similar technologies.
How we use your personal information.
We use the information we collect for a variety of purposes. for example some of these reasons are to fulfil the transactions that you make, such as booking a hotel, flight, car hire, tour and holiday packages, provide you with travel confirmations and important travel updates for your upcoming trip, for fraud prevention purposes, to improve our products, services, and website or app functionality, processing payments, resolve disputes, collect fees, communicate with you in general, notify you about special offers.
Who your information may be shared with
we may pass Your Data to third party companies who act as our service providers (‘Our Service Providers’) for the sole purpose of fulfilling the Our Services only (including making improvements to Our Services) and not for the purposes of those third parties making marketing communications to You, unless You have expressly consented to this being undertaken by a third party such as our selected third parties. If you consented to be contacted by email or other means by selected third parties, we may provide your information to the third parties we select and these third parties may use this information for their marketing or advertising purposes. If Personal Data has been passed to third parties with your consent, you may need to contact them separately if you change your mind in relation to their use of Your Personal Data. We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity. Although you are under no obligation to provide such Personal Data to us, if you choose not to, some of the Our Services may not be available to you.
We may send you information about our services, offers, products which may be of interest to you. This kind of information could be sent by post, email, telephone, automated call or text message. We will ask whether you would like us to send you marketing messages on the first place that you give us any relevant contact information. If you do not wish to be contacted by us in respect of future marketing communications, we will give you the opportunity to unsubscribe to the receipt of such communications in communication that we send to you including by way of Our Newsletters
For how long your personal information will be kept
We only keep your data for as long as we need it, or are required to for legal reasons. We’ll then either delete it or anonymous it so it doesn’t identify you. You can always ask us to delete your data.
Keeping your information/data secure.
We use technological measures to keep your information secure. These measures may include SSL (Secure socket layer) the usage of SSL technology ensures that all data transmitted between the web server and browser remains encrypted. We have security measures to prevent personal information from being accidentally lost, used or accessed in an unauthorised or unlawful way. Those processing and accessing your information will do so only in authorised manner and are subject to a duty of confidentiality.
We also have procedures in line to deal with any suspected data security breach. While we will use all reasonable efforts to secure your personal data, in using our website you acknowledge that the use of internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that transferred from you or to you via the internet. If you have any concerns about your data, please contact us via our contact us page.
Transfer of Your Personal Data/information outside of the EEA
We may need to transfer your personal data outside of United Kingdom or European Economic Area (EEA). We may transfer Your Personal Data to a related company, agent or contractor in order to improve Our Services or to assist our security, credit risk or fraud protection activities. Such companies may be located outside of the EEA. The personal information we collect, or is collected on our behalf, may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).
In the event that Our Site is sold or transfers some of its assets to another party, Your Personal Data could be one of the transferred assets. If Your Personal Data is transferred, its use will remain subject to this Statement. Your Personal Data will be passed on to a successor in interest in the event of a liquidation or administration of Our Site.
Other Sites and their Privacy Policies and Cookie Policies
Our website may contain links to other websites. We are not responsible for the privacy practices or the content of such websites or for the privacy policies, cookie policies and practices of other third parties, so you should be careful to read and understand those website policies independently.
We try to meet the highest standards when collecting and using Personal Data. For this reason, we take any complaints we receive about this very seriously. If you think that our collection or use of Personal Data is unfair, misleading or inappropriate. We welcome any suggestions for improving our procedures. This Statement does not provide exhaustive detail of all aspects of our collection and use of Personal Data. However, we are happy to provide any additional information or explanation needed
We try to be as open as it can be in terms of giving people access to their Personal Data. Individuals can find out if we hold any Personal Data by making a ‘subject access request’. To make a request to us for any Personal Data that we may hold, please reach to us via email or contact form provided on our contact page.